Return and Refund Policy
1. 30‑Day Window
You have 30 days from the date you receive your item to request a refund. Once your return is accepted, we will issue a refund equal to the value of the eligible product(s). Return shipping costs are the customer’s responsibility.
2. Eligibility for Full Refund
To qualify for a full refund, your item must meet one of the following:
- Arrived with damaged or broken packaging
- Arrived unusable or defective
- You received the wrong item
You must also provide a receipt or proof of purchase.
3. Ineligible or Partial‑Refund Returns
- Items returned for reasons other than those above are not eligible for a full refund.
- Ineligible returns (including opened but undamaged items) may receive up to a 50% refund.
- Alternatively, we may offer store credit up to 50% of the order value.
4. How to Request a Return or Refund
- Email support@pulsepathfit.com with:
- Proof of purchase (order number or receipt)
- Photos of damaged or incorrect items (if applicable)
- Our support team will evaluate your claim and notify you if your return is approved.
- If approved, you may choose:
- A refund to your original payment method
- A replacement item
Some items may not need to be physically returned. We’ll let you know after evaluating your claim. If a return is required, you are responsible for shipping costs.
5. Damages and Issues
Inspect your order immediately upon receipt. Contact us right away if items are defective, damaged, or incorrect so we can promptly address the issue.
6. Exceptions / Non‑Returnable Items
The following are not eligible for refunds:
- Items damaged by customer misuse
- Items opened and used (unless defective)
- Sale items and gift cards
Contact us with any questions about specific items.
7. Refund Processing
Submit a Claim
Email support@pulsepathfit.com with:
- Photos of the damaged or incorrect item (if applicable)
- Proof of purchase
Inspection & Decision
We will inspect your claim and notify you of approval or denial, typically within 14 business days.
Issuing Refund
If approved, refunds are issued to your original payment method. Please allow your bank or credit card provider additional time to post the refund.
8. Cancellations: Pre‑Orders & Backorders
- We do not charge payment at checkout for pre‑order or backorder items. Payment is captured only when the item ships.
- To cancel or swap a pre‑order/backorder item before it ships, visit your account page or contact support@pulsepathfit.com.
- Orders older than one months cannot be refunded but will receive store credit equal to the order value.
Contact Us
If you have any questions regarding our Privacy Policy, please contact us at:
Email: support@pulsepathfit.com
Phone: +1 (801) 471‑2372
Address: 2681 Preston St Suite B, Salt Lake City, UT 84106, United States
Hours: Monday–Friday, 8:00 AM to 5:00 PM
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